Cookie Policy

Last updated: December 24, 2025

When you browse the GoodReputation website (https://getgoodreputation.com/), cookies may be stored on your device (computer, tablet, mobile). This page explains what cookies are, how we use them, and how you can manage your preferences.

1. What is a "Cookie"?

A cookie is a small text file placed on your device by the server of the visited site. It allows the site to remember information about your browsing, such as your session ID or display preferences, in order to facilitate your user experience.

2. Types of cookies used and purposes

We use different categories of cookies for the proper functioning of our SaaS service.

A. Technical and strictly necessary cookies

These cookies are essential for the service to function and cannot be disabled.

  • Purpose: Authentication to your dashboard, securing your account, and remembering your shopping cart.
  • Duration: Session duration or 12 months maximum.
  • Consent: These cookies do not require prior consent because they are essential to providing the service.

B. Audience measurement (analytics) cookies

  • Purpose: Help us understand how users interact with the site (most visited pages, time spent) in order to improve our e-reputation management tools.
  • Duration: 13 months maximum.
  • Consent: Subject to your acceptance via the cookie banner on your first visit.

C. Third-party service cookies (Payment and Support)

  • Purpose: Our partner Stripe may place cookies to secure and process your payments. Cookies may also be used if we integrate a live chat support tool.
  • Duration: Varies depending on the provider.

3. Retention period

In accordance with CNIL recommendations, the lifetime of a cookie cannot exceed 13 months after its first placement. Your choice (consent or refusal) is kept for 6 months. After this period, we will ask for your consent again.

4. Consent management and refusal

On your first visit, a banner informs you of the presence of cookies. You can:

  1. Accept all: All cookies will be placed.
  2. Reject all: Only technical cookies necessary for GoodReputation to function will be active.

Browser settings

  • Chrome: Settings > Privacy and security > Cookies and other site data.
  • Firefox: Options > Privacy & Security > Cookies and Site Data.
  • Safari: Settings > Safari > Advanced > Cookies.

Note: Blocking strictly necessary cookies may degrade access to features in your GetGoodReputation.com customer area.

5. Contact

For any questions regarding our cookie policy, you can contact us at: contact@getgoodreputation.com.